Bilingual brokerage customer service specialist - bogotá or barranquilla

Location: Bogotá or Barranquilla, Colombia About the Role We are seeking a detail-oriented and customer-focused Bilingual Customs Brokerage Customer Service Specialist to support import operations and customs clearance processes. This role serves as a key liaison between clients, customs brokers, carriers, and internal teams, ensuring shipments are processed efficiently, comply with applicable regulations, and deliver an exceptional customer experience. Key Responsibilities Serve as the primary point of contact for assigned customers, managing inquiries, requests, and issue resolution. Prepare, review, and verify import documentation, including bills of lading, commercial invoices, packing lists, customs declarations, and related shipping documents. Ensure shipments comply with customs regulations, trade agreements, and import/export requirements. Coordinate with customs brokers, carriers, vendors, and internal departments to facilitate timely shipment processing. Monitor import shipments and proactively address delays, documentation issues, or clearance challenges. Investigate and resolve discrepancies related to shipment details, billing, or customs documentation. Maintain accurate records and documentation to support compliance and audit requirements. Process cargo insurance requests, track associated costs, and support billing activities. Issue dispatch instructions to agents and review final documentation for accuracy and completeness. Maintain up-to-date operational information within internal systems and databases. Provide operational support during periods of high workload or team absences. Ensure all activities are performed in accordance with company policies and regulatory requirements. Qualifications Technical, Technologist, or Professional degree in International Business, Foreign Trade, Logistics, Supply Chain, Business Administration, or a related field. Strong English communication skills (written and verbal). Experience in Cargos relacionados Administrador de negocios, Analista logística