Client success coordinator | bogotá or barranquilla

We're Hiring | Client Success Coordinator — International Logistics | Bogotá or Barranquilla, Colombia Do you have a natural ability to keep documentation on track, follow up without being pushy, and make sure nothing falls through the cracks? This opportunity is for you. We're looking for a Bilingual Onboarding Specialist to join the operations team, coordinating the full onboarding journey for new clients and agents — ensuring every step is completed accurately, on time, and with clear communication across all parties involved. If you're someone who lives by checklists, follows up proactively, and never lets a pending document go unnoticed — this role is a natural fit. Key Responsibilities - Coordinate all stages of the onboarding process for new clients and agents, from initiation to official completion. - Build and maintain a detailed onboarding schedule with clear deadlines, milestones, and responsible parties. - Act as the primary point of contact between all stakeholders involved: clients, internal teams, customs brokerage, finance, and others. - Perform regular follow-up on pending documents and actions — both internally and with clients — ensuring nothing stalls. - Send timely and professional reminders to internal teams and clients on outstanding tasks and upcoming deadlines. - Ensure receipt and verification of all required documentation: forms, contracts, identification documents, insurance certificates, and others. - Verify that all forms are complete, accurate, and properly signed before moving to the next stage. - Manage file and document updates across internal platforms and tools, including CRM and Magaya. - Collaborate in the account opening process in internal systems and credit line setup for new clients. - Request corrections when documentation does not meet required standards, following up until resolved. What We're Looking For - Technical, technology, or professional degree in Business Adminis Cargos relacionados Comercial técnico, Analista comercial