Ecommerce Account Manager

As an Ecommerce Account Manager, you will support and grow client relationships while helping optimize the online shopping experience. This role is a great fit for someone eager to develop skills across account management, ecommerce strategy, and data-driven problem solving — with plenty of mentorship and collaboration along the way. What will I be doing? Client Relationship Management: Build Client Relationships: Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time Understand Client Goals: Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact Regular Communication: Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback Partnership Support: Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally Project Management: Campaign Support: Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track Timeline Tracking: Help manage project timelines to ensure deliverables are met on schedule Cross-Functional Collaboration: Work with Design and Development Teams: Collaborate with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients Knowledge Sharing: Contribute to a culture of learning by sharing insights and best practices across teams Additional Responsibilities: AGILE Participation: Learn and contribute to AGILE workflows, including backlog management and sprint planning Budget Awareness: Support client budget tracking and help ensure resources are used effectively Case Studies: Assist strategists in documenting client wins and contributing to case study development App Research & Recommendations: Research and recommend apps based on client needs, and help with implementation and optimization Requirements What do I need? Bachelor's degree in Marketing, Business, or a related field (or equivalent experience) 1-3 years of experience in ecommerce, account management, digital marketing, or a related role Familiarity with Shopify or other ecommerce platforms (Shopify experience preferred; WooCommerce or Magento a plus) Strong written and verbal communication skills — you're comfortable talking to clients and internal teams alike Organized, detail-oriented, and able to manage multiple tasks at once Eagerness to learn — you don't need to know everything, but you should be curious and coachable Bonus Points: Experience with digital merchandising or site content management Background in digital marketing (SEO, email, paid, etc.) Exposure to AGILE or project management tools (Jira, Asana, etc.) Comfort translating technical concepts for non-technical audiences Benefits Health Coverage (Day 1) Company covers 80% of medical, dental, and vision premiums for the employee, starting on your first day. Paid Time Off 23 days of PTO annually, plus 10 company holidays. Up to 3 days may roll over into the following year. 401(k) With Company Match 4% company match after 6 months of employment, fully vested. Parental Leave 12 weeks of fully paid maternity and paternity leave. Remote Work Support + Half-Day Fridays $500 annual stipend for home office and work-related expenses, plus half-day Fridays to support work-life balance Additional Requirements Applications must be submitted in English; sponsorship is not available. All application questions are required. Incomplete applications will not be considered. Direct outreach to company leadership regarding this role is not permitted. A video interview may be required as part of the selection process