QA (Quality Assurance)

We're Hiring: QA (Quality Assurance)! Location: Santo Domingo (ON-SITE) Are you analytical, detail-oriented, and committed to excellence? GBS Dominicana, a growing call center, is looking for a Quality Assurance (QA) Specialist to help maintain our quality standards and support the continuous development of our team. What You'll Do *Monitor and evaluate the quality of customer interactions. *Conduct quality audits to ensure compliance with company processes and policies. *Identify areas for improvement and provide constructive feedback to agents. *Collaborate with team leaders to strengthen operational performance. *Analyze quality trends and performance metrics to recommend improvements. *Prepare reports and track key performance indicators. *Ensure adherence to established quality standards and best practices. Who You Are *Previous experience in Quality Assurance, Quality Control, or a similar role, preferably in a call center environment. *Strong analytical and problem-solving skills. *Excellent attention to detail. *Effective communication and coaching abilities. *Proficiency in Microsoft Office, especially Excel. *Ability to interpret metrics and generate reports. *Strong organizational skills and the ability to work in a fast-paced environment. *Good command of the English language (required). What We Offer *Competitive salary. *Professional training and development opportunities. *A collaborative and inclusive work environment. *Career growth opportunities within the company. *And many more benefits! Ready to Join Our Team? Apply today and become part of GBS Dominicana. We look forward to meeting you!