Agente Bilingüe Call Center

Why join our awesome team? Become part of our #CoolCenter and work in a dynamic, collaborative environment alongside experienced professionals who are committed to helping you grow. At Alorica, you’ll enjoy a competitive salary, great benefits, and real opportunities for career development. What we offer: • Base salary of up to $600 USD per month • Unlimited referral bonuses • Monthly performance bonuses • Two days off per week • Legal and above-law benefits • 100% paid training from day one • Birthday off • Partnership with Bircham College • Food vouchers • Bank loan benefit • On-site doctor and psychologist • On-site cafeteria Key Responsibilities: • Provide accurate, timely, and empathetic support to users • Use internal tools and follow established procedures (SOPs) • Stay updated on policies and processes • Gather additional information when needed and provide clear, effective solutions Minimum Qualifications: • Intermediate to advanced English level • 18+ years old • High School Diploma (verifiable) • Availability to work on-site • Valid ID and RTN Preferred: • Previous experience in customer service or call centers • Strong multitasking and computer navigation skills • Ability to work in a team-oriented environment • Excellent communication skills • Strong problem-solving abilities • Ability to work with urgency • Positive, solution-oriented attitude • Empathy and strong customer focus Ready for your next career step? Apply today and start building your future with us!