Bilingual Technical Support Representative

BILINGUAL CUSTOMER SUPPORT EXECUTIVE — JOIN A LEADING MULTINATIONAL TECHNOLOGY COMPANY ON-SITE ROLE | INSURGENTES SUR, BENITO JUÁREZ, CDMX A leading multinational technology company is expanding its customer support team and looking for bilingual professionals who enjoy solving problems, assisting users, and working in a structured, collaborative environment. If you have experience supporting customers in English and want stability with a global company, we would like to meet you. • ROLE RESPONSIBILITIES • Handle inbound and outbound customer support calls in English • Follow established processes to resolve inquiries and technical issues • Provide clear troubleshooting guidance and customer assistance • Document interactions in CRM or ticketing platforms • Deliver professional, solution-oriented service in every contact • CANDIDATE PROFILE • On-site availability (Insurgentes Sur, CDMX) • Bilingual English level B2 or higher (validated during interview) • High school diploma completed or college studies (in progress or incomplete accepted) • Minimum 6 months of customer support experience (calls, troubleshooting, service processes) • Experience using CRM or ticketing tools such as Zendesk, Salesforce, Freshdesk, or similar • Flexible schedule availability • Strong attitude, communication skills, and service mindset • SCHEDULE • Monday to Sunday • 2 rotating days off per week • WHAT WE OFFER • Base salary of $21,000 MXN gross • Legal benefits from day one • Additional superior benefits • Direct contract with the company • Job stability within a multinational organization • Professional, collaborative, and growth-focused environment • LOCATION • Insurgentes Sur, Benito Juárez, Mexico City • On-site position DIVERSITY & INCLUSION We are committed to an inclusive and respectful hiring process. We consider all qualified candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected characteristic. If you’re ready to grow your bilingual career with a global technology company, share your updated CV and let’s schedule an interview. We look forward to connecting with you.