Service Desk Associate - Advanced PORTUGUESE- GUADALAJARA

Descripción NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA Services currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time Location: Guadalajara- Hibrido The candidate MUST live in GUADALAJARA Requirements: ·Availability to work 45 hours per week (rotative schedule each 3-4 months) ·Advanced Portuguese C1-C2, Advanced Spanish ·Min 6 months experience in Customer Service ·Looking to work in IT Environment Activities ·General Incident Management, access management ·General L1 Support ·Advanced Tech Support ·Provide support based on email generated requests ·Document troubleshooting steps and detail descriptions ·Answer technical support calls providing and escalating to other support groups ·Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures We Offer: Competitive salary Grocery Tickets - 12% of base salary Saving Fund- 13% base salary 30 days of christmas bonus 12 days of vacations 50% Vacation bonus 5 personal days per year Medical insurance Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company