Associate Account Manager, Vacation Rental Partnerships

Two to four years of experience in account management, client services, or sales, ideally in a fast-paced, high volume environment Strong commercial instincts and a challenger mindset, with the confidence to lead change focused conversations Proven ability to interpret data, identify patterns, and translate insights into action Excellent communication skills, with the ability to simplify complexity and move conversations forward Experience managing structured outbound outreach while balancing volume with quality Advanced proficiency in Spanish and English (written and spoken), as this role involves daily collaboration with local stakeholders and global teams, and frequent use of English‐language platforms and materials Strong sense of ownership, accountability, and proactive problem-solving Encourage open dialogue, active listening, healthy debate, and honest feedback in every interaction Proactively challenge partner assumptions and guide strategic, commercially focused thinking Use performance data, competitive benchmarks, and traveler trends to surface insights and reframe growth opportunities Lead outcome driven conversations that influence behavior, even in short, high volume, or resistant interactions Educate Hosts on how to position their properties for success through clear, empathetic, and action oriented communication Personalize engagement strategies based on host maturity, property type, and regional market dynamics Segment outreach and prioritize high impact opportunities based on partner performance and growth potential Translate complex data into simple, prescriptive recommendations that partners can act on quickly Manage a high-volume portfolio of SMB Hosts using structured call cadences, follow ups, and strategic check ins Execute weekly activity goals for outbound calls, consultations, and engagement metrics Own your pipeline and book of business, maintaining accountability for partner adoption, conversion, and retention Identify and address friction or performance blockers early, using urgency and strategic framing to drive momentum Use historical and real time data to forecast opportunities and optimize outreach strategies Recommend relevant platform features and solutions based on partner needs and traveler demand Continuously refine workflows to improve efficiency, partner outcomes, and personal productivity Identify evolving traveler trends and help partners adapt to remain competitive Build trust through clear, consistent, and inclusive communication with both internal teams and external partners Collaborate cross functionally to solve problems, escalate issues, and share insights that improve platform health