Airline customer service role in Mexico City

AIRLINE CUSTOMER SERVICE REPRESENTATIVE START YOUR CAREER IN THE AIRLINE INDUSTRY INSURGENTES SUR, MEXICO CITY | ON-SITE | HIRING NOW Looking for a role where your communication skills make a real difference? Join a recognized airline brand and become part of a team that supports passengers every day. In this role, every interaction matters. You will assist travelers, provide solutions, and help create smooth and reliable travel experiences. This is more than a job — it is an opportunity to build a professional career in the airline and travel industry, with continuous development and growth opportunities. WHAT YOU'LL DO Assist passengers over the phone with travel-related inquiries Support reservations, flight changes, and service requests Provide clear, accurate, and professional information Handle customer needs with a service-oriented approach Ensure follow-up and resolution of each case Deliver a consistent and high-quality customer experience WHAT WE OFFER Permanent contract Full legal benefits from day one 100% paid professional training in airline customer service Structured onboarding and continuous support Early vacation benefits starting from the third month Employee referral bonus program Free English classes to strengthen your communication skills Corporate agreements with universities and brands Free transportation for evening shifts Real opportunities for career growth and internal promotion Professional and respectful work environment WHAT WE'RE LOOKING FOR 18 years or older High school diploma completed or in progress Customer service experience is a plus Strong communication and service skills Basic computer knowledge Attention to detail and responsibility LOCATION Insurgentes Sur, Mexico City Easy access and excellent connectivity DIVERSITY AND INCLUSION We are committed to an inclusive and respectful workplace. We welcome all candidates and evaluate talent based on skills, experience, and potential. READY FOR TAKEOFF If you are ready to start or grow your career in the airline industry while helping people travel with confidence, apply today.