Call Center Manager (English Required)

We are seeking an experienced and results-driven Call Center Manager to lead and develop a team focused on sales, customer service, and operational excellence. The ideal candidate is a strong leader who can motivate teams, drive performance, improve processes, and ensure exceptional customer experiences. Key Responsibilities Manage the day-to-day operations of the call center. Lead, coach, and develop supervisors and agents. Monitor KPIs, productivity, service levels, and quality standards. Analyze performance metrics and implement improvement plans. Develop and execute strategies to increase sales and customer satisfaction. Conduct team meetings, coaching sessions, and performance reviews. Ensure adherence to company policies and operational procedures. Collaborate with leadership to achieve business objectives. Recruit, train, and onboard new team members as needed. Requirements Advanced English proficiency (written and spoken). Minimum 3 years of management experience in a call center environment. Proven experience managing customer service and/or sales teams. Strong leadership, coaching, and team development skills. Experience with performance metrics and workforce management. Excellent communication and problem-solving abilities. Proficient in Microsoft Office and call center technologies. Ability to work in a fast-paced, goal-oriented environment. Preferred Qualifications Experience managing bilingual teams. Background in travel, customer service, sales, or contact center operations. Experience with CRM and telephony platforms. We Offer Competitive salary. Performance-based bonus opportunities. Professional growth and advancement opportunities. Stable and professional work environment. Ongoing training and leadership development. Salary Range USD $1,200 - $2,000 per month Based on experience, leadership background, and qualifications. Key Competencies Leadership Accountability Strategic Thinking Communication Team Development Problem Solving Performance Management Decision Making If you are a motivated leader with a passion for building high-performing teams and delivering outstanding results, we encourage you to apply. Please submit your resume in English detailing your management experience and accomplishments.