General Sales Support Medical Supplies

General Sales Support - Medical Supplies As a Sales Support Specialist for the Medical supplies team, you will be the first line of support for inquiries and doubts. You'll work closely with account managers, internal teams, and various online tools to provide customer-focused, solution-oriented responses. Your goal is to ensure customer satisfaction and maintain high-quality service. Your role: - Support change orders end-to-end as the primary activity, aligning with Account Managers when needed. - Handle low-value/simple HPM orders and operational tasks (e.g., DSR creation), including consumables and order tracking inquiries. - Manage product status requests and ensure clear visibility and timely responses to customers. - Assess and manage escalations, resolving operationally or involving Account Managers for critical or retention-risk situations. - Use available information, basic product/clinical knowledge, and solution-oriented communication to effectively support customers. You're the right fit if: - Bilingual ability to read, write and speak English required. - You've acquired 2+ years of experience in supporting sales teams, preferably on medical consumables products or an equivalent mix of academic background and professional experience. - Your skills include knowledge in Excel, SalesForce and SAP. - You have an academic background in Business, Industrial Engineering, Logistics or an equivalent academic field. - You're a professional with a customer-focused and solution-oriented mindset with strong communication and interpersonal skills. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. - Learn more about our business . - Discover our rich and exciting history. - Learn more about our purpose. - Learn more about our commitment to diversity and inclusion.