Technical Account Manager

Global technology company specializing in telecommunications, cloud services, digital infrastructure, and enterprise solutions.Job DescriptionWe are seeking a Technical Account Manager with experience in cloud technologies and enterprise technical support to serve as a strategic liaison between customers and internal teams. The role is responsible for ensuring service stability, customer satisfaction, and the successful adoption of cloud solutions by providing high-level technical support and managing critical incidents.Responsibilities Responsible for providing technical support for customer issues, including technical consultations, fault isolation and boundary identification, troubleshooting plan development, and other technical assurance activities. Collaborate closely with multiple internal teams, including Product, Pre-Sales, and Operations, to provide enterprise-level support solutions focused on customer satisfaction and business stability, while documenting and sharing best practices. Proactively improve and plan specialized services to address customer pain points. Perform troubleshooting and issue resolution for products and services related to networking, computing, storage, and databases across various scenarios, while maintaining effective communication with customers regarding solutions and progress. Ensure customer cloud service consumption and adoption levels are maintained. Identify potential risks related to declining service usage in a timely manner and work with internal teams to issue alerts and implement corrective actions.Requirements Excellent communication skills, with the ability to effectively present cloud service solutions, architecture options, and usability risks to customers. Capable of addressing cloud-related customer concerns and interacting with senior-level client management. Experience leading large-scale cloud projects and driving cross-functional cloud solution implementations is highly preferred. Strong sense of responsibility, customer-focused mindset, and commitment to ensuring successful cloud adoption and business outcomes for customers. Familiarity with core cloud technologies, including:Cloud platforms (AWS, Azure, Google Cloud Platform) Cloud-native applications Cloud infrastructure components (compute, storage, and networking) Cloud security best practices Hands-on experience in cloud solution development, deployment, or cloud infrastructure and network management is preferred. Fluent in both English and Spanish to support global customer engagements. Strong cloud product knowledge with a minimum of 3 years of technical experience in cloud environments. Candidates with cloud project experience or extensive cloud customer support experience are preferred. Holds at least one cloud technology certification (e.g., AWS, Azure, or Google Cloud certification). Previous experience working for a cloud service provider or in roles directly related to cloud solutions is highly preferred.