Check Cashing Analyst

ABOUT THIS ROLE The Check Cashing Analyst will play a key role in the enforcement of check cashing policies and best practice principles while verifying and analyzing checks. ROLES & RESPONSIBILITIES Handle a high volume of inbound calls from customers, agents, and issuers while maintaining excellent customer service standards Respond to inquiries and provide accurate information via phone and email in a professional and timely manner Accurately enter, review, and verify customer and transaction data in proprietary systems, Perform comprehensive check verification, including validating issuer and payee information prior to transaction approval. Contact check issuers directly to confirm authenticity, validity, and payment status before authorizing transactions. Identify discrepancies, potential fraud indicators, or policy exceptions and escalate issues as appropriate. Proactively analyze verification outcomes and recommend process improvements or solutions to management. Meet or exceed established quality assurance standards, productivity benchmarks, and key performance indicators (KPIs) Adhere strictly to company policies, regulatory requirements, and best practices related to check cashing and fraud prevention POSITION REQUIREMENTS Experience in customer service call center environment. Must have excellent phone etiquette The key characteristics this individual must possess are having a positive attitude and being analytical. Able to type min 40 WPM. Check cashing or banking experience preferred. Must be flexible to work extended hours or weekends. Excellent written and verbal communication skills in English and Spanish PERKS & BENEFITS Life insurance Partial Medical insurance Tuition Assistance Employee Stock Purchase Plan Growth Opportunities Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.