Front Office Specialist (Work From Home, Mexico)

About the role We are looking for an organized, dependable professional to serve as the company's first point of contact. This is a fully remote position and requires full availability during business hours, a quiet home workspace, and a stable internet connection. Work arrangement This is a fully remote (teleworking) position under Chapter XII Bis of the Federal Labor Law. There is no office attendance requirement. The company provides computer equipment and covers proportional internet and electricity support as required by law. Employment includes a written teleworking agreement and a workspace safety and ergonomics verification during onboarding, consistent with NOM-037-STPS-2023. Responsibilities Answer and route inbound calls, capturing accurate messages and call records. Schedule, confirm, reschedule, and follow up on appointments and meetings. Manage and coordinate calendars for multiple team members. Monitor and respond to general company email accounts. Enter and maintain accurate information in internal systems. Prepare and format documents, letters, and basic reports. Support meeting logistics, shipping, and administrative purchasing. Escalate any matter falling outside the scope of the role promptly. Handle confidential information with complete discretion. Requirements Experience Minimum 2 years in reception, administrative support, customer service, or scheduling coordination. Prior remote work experience is a plus. Education High school completed. Some or completed university coursework in Administration or a related field is a plus, not required. Technical skills Proficiency with Microsoft Office or Google Workspace (email, calendar, spreadsheets, word processing). Experience with shared calendars and appointment scheduling tools. CRM or contact management system experience preferred. Fast, accurate data entry. Languages Native Spanish. Advanced conversational English, assessed during a phone screen. Soft skills Excellent verbal and written communication. Organization, attention to detail, and follow-through without reminders. Courteous and professional under pressure. Ability to manage multiple priorities simultaneously. Self-direction and discipline to work from home. Outgoing and personable, with the confidence to engage comfortably with new people. Responsive and proactive in communication and follow-up. Home office requirements Quiet workspace with no background noise during calls. Stable internet connection (speed test will be requested). Full availability during the stated schedule. What we offer MXN $25,000.00 gross monthly salary. Quarterly performance bonus of up to MXN $2,500.00. Full statutory benefits from day one. Monthly cell phone stipend. Company-provided computer equipment. Proportional internet and electricity support consistent with teleworking regulations. Performance reviews at 30, 60, and 90 days, and annually thereafter. Fixed Monday through Friday schedule, no weekends. Fully remote work. How to apply Send your updated resume in English. Shortlisted candidates will be contacted for an initial phone screen. We are an equal opportunity employer. All applications are evaluated without regard to gender, age, national origin, religion, marital status, sexual orientation, health condition, or any other characteristic protected by law.