Customer Quality Engineer

Job Summary: Responsible for direct customer quality support, including complaint management, failure analysis, corrective action follow-up (8D), and technical communication. Acts as the link between the plant and the customer, ensuring customer satisfaction, continuous improvement, and reduction of field failures through root cause analysis and preventive action plans. Main Responsibilities: Manage customer non-conformity reports and complaints (RMA, 8D, CAR/PAR). Analyze product failure root causes and coordinate corrective and preventive actions. Maintain continuous technical communication with customers and provide progress reports. Coordinate the review and approval process of customer-returned parts. Monitor customer quality indicators (PPM, RMA rate, DPPM). Follow up on the implementation and effectiveness of corrective actions. Participate in customer audits and coordinate the preparation of supporting documentation. Manage 8D, PPAP, ISIR reports, and other product release documentation. Collaborate with Process Engineering and Production teams to resolve field issues. Promote a customer-focused quality culture within the organization. Requirements & Competencies: Bachelor's degree in Industrial Engineering, Electronics Engineering, or related field. Minimum 3 years of experience in customer quality management (CQE or equivalent). Strong knowledge of quality tools: 8D, FMEA, PPAP, SPC, MSA, Ishikawa. Experience in failure analysis (FA/Root Cause Analysis) and technical reporting to customers. Ability to interpret drawings, BOMs, and technical specifications. Knowledge of ISO 9001 quality management systems. Customer-oriented mindset, effective communication skills, and analytical thinking.