Senior Unix/Linux Platform Support Engineer / Incident Lead

Recruiter: Cesar Peña Position: Senior Unix/Linux Platform Support Engineer / Incident Lead Job Location: Mexico City, Mexico Work Modality: On-site Industry – Sector: Banking / Financial Services Your Responsibilities: Lead triage and service restoration for Unix/Linux platform incidents. Coordinate across application, middleware, network, and infrastructure resolver groups. Own operational hardening, alert tuning, and stability improvement actions. Provide clear updates during customer-impacting platform events. Required Knowledge and Experience: Linux administration: Red Hat / Ubuntu / CentOS. Strong Unix/Linux fundamentals and service operations experience. Monitoring-driven support using AppDynamics, Patrol, or similar tools. Working understanding of networks for NA-hours troubleshooting. Incident leadership and operational controls discipline. English proficiency at Intermediate-Advanced (B2) level or higher. Skills: Ability to work under pressure while maintaining high quality standards. Results-oriented mindset. Strong analytical and problem-solving skills. Effective communication and collaboration abilities. Excellent organizational and documentation skills. Proactive attitude with a focus on continuous improvement. Your Career at Capgemini Working in a collaborative environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini clients. You will work alongside business, functional, and technical specialists to support the implementation and integration of innovative solutions, systems, methodologies, techniques, and tools. You will contribute responsibly and efficiently to customer satisfaction by delivering services and solutions that create added value. Capgemini offers competitive compensation and benefits above legal requirements. Our global headquarters are located in Paris, France, and we operate in more than 50 countries worldwide, with a strong presence across Mexico. Capgemini has developed globally recognized methodologies such as Collaborative Business Experience and Rightshore . You Will Love Working at Capgemini Because: We offer a unique recruitment and onboarding experience while helping you build the foundation for your professional career and skills development. We foster a collaborative work environment based on our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun . We promote an environment that supports career planning, growth, and professional development. At Capgemini Mexico, our goal is to attract the best talent and foster a diverse and inclusive workplace. We do not discriminate based on race, sex, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered based on the candidate's qualifications, experience, and suitability for the role. For validation purposes, we may securely use your data, including but not limited to video images or screenshots, during recruitment, hiring, and onboarding processes. For more information, please review our Privacy Notice