Bilingual Incident Communications Specialist

Recruiter: Cesar Peña Position: Bilingual Incident Communications Specialist Job Location: Mexico City, Mexico Work Modality: On-site Industry – Sector: Banking / Financial Services Your Responsibilities: Prepare incident updates, action logs, and stakeholder notices. Track owners, next steps, and update cadence during incidents. Support escalation communications and post-incident documentation. Coordinate with technical leads to translate service impact into clear business updates. Required Knowledge and Experience: Spanish and English fluency. Incident communications and stakeholder coordination. Strong writing, timeline tracking, and action management. Understanding of production support and major incident processes. Calm communication style during service pressure. English proficiency at Intermediate-Advanced (B2) level or higher. Skills: Ability to work under pressure while maintaining high quality standards. Results-oriented mindset. Strong analytical and problem-solving skills. Effective communication and collaboration abilities. Excellent organizational and documentation skills. Proactive attitude with a focus on continuous improvement. Your Career at Capgemini Working in a collaborative environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini clients. You will work alongside business, functional, and technical specialists to support the implementation and integration of innovative solutions, systems, methodologies, techniques, and tools. You will contribute responsibly and efficiently to customer satisfaction by delivering services and solutions that create added value. Capgemini offers competitive compensation and benefits above legal requirements. Our global headquarters are located in Paris, France, and we operate in more than 50 countries worldwide, with a strong presence across Mexico. Capgemini has developed globally recognized methodologies such as Collaborative Business Experience and Rightshore . You Will Love Working at Capgemini Because: We offer a unique recruitment and onboarding experience while helping you build the foundation for your professional career and skills development. We foster a collaborative work environment based on our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun . We promote an environment that supports career planning, growth, and professional development. At Capgemini Mexico, our goal is to attract the best talent and foster a diverse and inclusive workplace. We do not discriminate based on race, sex, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered based on the candidate's qualifications, experience, and suitability for the role. For validation purposes, we may securely use your data, including but not limited to video images or screenshots, during recruitment, hiring, and onboarding processes. For more information, please review our Privacy Notice